Club Manager

Company Description

Anytime Fitness is the innovator of the 24-hour, co-ed fitness concept and the world's largest gym chain, with over 5,000 gyms in more than 40 countries & 7 continents. Recognized as the world’s fastest-growing fitness franchise, Anytime Fitness has consistently earned the "Top 50 Franchisee Satisfaction Award"​ presented by Franchisee Business Review for five consecutive years. Since entering the Indian market in late 2012, Anytime Fitness now operates nearly 125 successful locations in India. Members enjoy world-class equipment, an inviting atmosphere, friendly staff, and the benefit of worldwide reciprocity, making Anytime Fitness a leading name in the fitness industry.

Role Description

We are looking for an energetic, performance-oriented, and people-focused Club Manager to lead the day-to-day operations of our Anytime Fitness center. The Club Manager is 100% accountable for membership growth, member experience, cleanliness, team performance, and the overall health of the club's P&L.

This is a hands-on leadership role ideal for someone who thrives in a target-driven environment, has a passion for fitness, and believes in building a strong fitness community.

Core Purpose of the Role :

“To make your gym the cleanest, friendliest, highest-performing club in the area—where members love to train and teams love to work.”

Key

Responsibilities :

• Drive walk-ins and achieve monthly new membership targets
• Handle club tours, explain value proposition, and close leads
• Follow up on leads via WhatsApp, phone, and CRM tools
• Build a strong personal connection with members
• Solve customer issues quickly and empathetically
• Execute member engagement activities (events, contests, shoutouts)
• Lead and motivate front desk, trainers, and housekeeping staff
• Set KPIs for team and review performance weekly
• Ensure professional grooming, attendance, and team discipline
• Maintain 100% cleanliness and equipment functionality
• Conduct daily club walkthroughs and checklist completion
• Monitor attendance, CRM, and inventory systems
• Submit daily and weekly sales reports
• Maintain center cash flow records and petty cash
• Ensure SOPs, safety protocols, and audits are followed

Key

Result Areas (KRAs) :

Membership Growth : Achieve monthly sales targets with consistent conversion performance

Club Cleanliness : 100% compliance on daily hygiene and equipment maintenance

Team Productivity : 90%+ KPI achievement across staff roles

Member Retention : ≥ 85% renewal rate and >

85 NPS

Operational Discipline : 100% checklist, audit, and SOP compliance

Q ualifications & Experience :

Ideal

Candidate Traits :