Corporate Mobility Associate- CL 12

Job Title – Corporate Mobility Associate, 12 ( Associate) + CS&S

Management Level : 12, associate

Location : Bangalore / Gurgaon / Hyderabad / Chennai

Must have skills : Handling visa & immigration

Good to have skills : have knowledge on visas & immigration for United Kingdom

Job Summary

Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. Working as part of the Mobility team, the role demands that he / she will be required to collect complete documentation from assignees and handle any Mobility queries.

Roles & Responsibilities

• Process work visas – collecting complete documents for processing invite letter / work permits.
• Respond with complete solution to queries on visas (if needs with help of Analyst, Senior Analysts / Specialists) within SLA.
• Real time update of visa trackers and ServiceNow with each step and weekly update on work permit status to applicants
• Work with Travel / Visa agents to ensure timely submission and collection of applications and passport.
• Continuously improve systems knowledge, and communications skills
• Perform any projects / activities assigned by the Team Lead / Manager
• Correspondence – Able to draft mails using proper business communication language, non-aggressive and customer friendly communication

Maintain and update immigration trackers and internal systems / tools to ensure accurate and up-to-date records.

Manage leadership-level cases with a focus on providing personalized support, tracking progress, and ensuring timely closure.

Organize and conduct sessions for travelers, providing guidance on visa processes and the procedures they need to follow while traveling.

Stay updated on immigration regulations and best practices. Continuously enhance system knowledge and communication skills to improve efficiency and effectiveness.

Take ownership of assigned projects and activities as directed by the Team Lead or Manager.

Be adaptable to work with other teams, such as operations, when necessary, to support business requirements.

Actively engage with customers, addressing their queries and ensuring all necessary documents are arranged and processed efficiently for visa services.

Excellent written and verbal communication skills, with the ability to correspond effectively in a business setting.

Attention to detail and the ability to manage multiple tasks simultaneously.

Ability to work independently and in a team environment.

Strong problem-solving skills and a customer-oriented mindset.

Willingness to take on additional responsibilities and adapt to changing team needs.

Additional Information

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Skills Required

Servicenow