Team Lead

Urgent Openings for Team Lead (International Process)

Education HSC / Grad

Experience Minimum 1 year of experience as a TL

Process International (International Process only should apply)

Background BPO Experience

Shift Window 24 x 7

Week offs Any 2 days in a week

Roles and Responsibilities :

Should exhibit People Management Skills.

Should be aware of the various Operations and Client Metrics.

Strong analytical, solving skills with strong MS Excel skills.

Needs to have the drive to achieve given targets.

Process adherence (Check, analyze, Control & Improvement).

Drive & adhere to Policies & Procedures.

Should be well versed in coaching & providing feedback

Basic exposure to excel.

Good process knowledge and Good interpersonal skills.

Excellent English Communication Skills

The candidate should be possess the following skills

People Management skills

Client Management skills

Process Management skills

Coaching and Training

Feedback and Performance Management skills

Controlling of Attrition & Shrinkage

Schedule Adherence, Attendance, Bottom Quartile Management

Login Hours , Breaks , Quality and Productivity

Interested candidates can share CV to farzeen.baig@foundever.com