Customer Success Associate

We’re Hiring : Customer Experience (CX) Executive

Location : Gurugram (On-site)

Type : Full-Time

Experience : 2 - 6 years

About Originally Desi

Originally Desi is a premium heritage food brand rooted in authenticity and tradition. We craft pure, organic products, including A2 bilona ghee, wood-pressed oils, raw forest honey, and superfoods, using age-old methods passed down through generations. Our mission is to preserve culinary traditions while delivering uncompromised quality to health-conscious, culturally-rooted consumers across India and beyond.

About The Role

We're seeking a dynamic and empathetic Customer Experience Executive to be the voice and heart of Originally Desi. In this role, you'll own the end-to-end customer journey, transforming interactions into lasting relationships while championing our brand values of authenticity, purity, and care.

Key Responsibilities : Customer Support & Engagement

• Respond to customer inquiries across multiple channels (email, phone, chat, social media) with empathy, clarity, and brand voice consistency
• Resolve complaints and issues promptly while maintaining exceptional standards of service and turning detractors into advocates
• Build meaningful relationships with customers by understanding their needs, preferences, and feedback to create personalized experiences

CX Strategy & Process Improvement

Product Knowledge & Advocacy

Operations & Collaboration

Customer Retention & Growth

Required Qualifications

excellent written and verbal communication with professionalism and warmth

quick learner of new tools

empathy-first approach to conflict resolution

comfortable with ambiguity and change

Why Join Originally Desi?

✓Be part of a brand preserving authentic traditions and promoting wellness in a market saturated with mass-produced alternatives

✓ Every interaction you manage reinforces trust in a brand that customers genuinely love and believe in

✓ In a rapidly growing company, your role will evolve as we scale. Opportunity to build a world-class CX function from the ground up

✓ Work with a team that values authenticity, transparency, and continuous learning

About Our Team & Culture

We're a tight-knit, mission-driven team committed to preserving traditions while building a modern, scalable brand. If you value authenticity, continuous learning, and the satisfaction of solving real problems for real people, Originally Desi is the place for you.

Originally Desi is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace.