Security Engineer

KEY RESPONSIBILITIES :

Engineering and Operations expertise needed in Ping Identity suite (PingFederate, Ping Access, Ping Directory and PingID). Specifically, duties include :

• Work with various application teams for application integration
• Respond to real-time monitoring and alerting performance events.
• Perform initial Incident and / or Problem determination from alerts including equipment problems, system software problems, certificate problems and application integrations.
• Take the appropriate, predefined recovery actions for the various operational events including engaging external teams for Resolution.
• Update authentication certificates with applications as needed.
• Provide multi-factor authentication (MFA) support for end users the Service Desk is unable to solve.
• Provide metrics related to authentication platform health and ITIL processes performed.
• Provide feedback on authentication platform design for improvement of Ping SSO suite from support perspective.
• Excellent customer service capability and attitude provided to other technology stakeholders.
• Contribute to technical documentation supporting the evaluation, selection, installation, and maintenance of SSO and MFA security technology systems.
• Provide support on areas of Identity & Access Management security technology, including Application security, security architecture, policy enforcement, directory, platform security and security frameworks.

What you need to success (Minimum qualifications)

WHAT WILL GIVE YOU A COMPETITIVE EDGE (Minimum Qualifications) :

Technical Competencies :

Behavioral Competencies :

ID-DELAA02