Supplier Service Hub Analyst

Responsibilities :

• Ensure timely and accurate resolution are provided to requestors that log cases with SSH.
• Assist and help vendors / internal employees resolve queries.
• Ensure Quality and accuracy of all responses are of the highest order.
• Follow up on cases that are pending and require resolution.
• Coordinate among various teams to ensure resolution is provided in a timely manner.
• Take complete ownership of cases and ensure KPI's are met.
• Ensure all other critical queries are monitored and responded to without delay.
• Ensure all the relevant SSH controls are operated and adhered to in their area of work.
• Maintaining and enriching the knowledge base, creating an active repository of case management resolutions

Qualifications :

Essential Skills :

#AditiIndia

#25-22296

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Skills Required

Escalation Management, Queue Management