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ServiceNow Implementation Specialist - CMDB

ServiceNow Implementation Specialist - CMDB

NEYOKalyan-Dombivli, IN
2 days ago
Job description

We are urgently seeking a ServiceNow Implementation Specialist - CMDB with strong expertise in Service Graph Connector integrations (SCCM, Intune, etc.) and broader CMDB expertise (IRE, Data Certification, Health Dashboards, and Governance). The role requires immediate availability — we cannot consider applicants with notice periods longer than 2 week.

Responsibilities :

1.     CMDB & Integration Ownership :

  • Configure and maintain ServiceNow CMDB , ensuring accurate CI data, class structures, and relationships.
  • Deploy, manage, and troubleshoot Service Graph Connectors (SCCM, Intune, JAMF, Tanium, Azure, AWS, etc.).
  • Work with ITOM Discovery and other data sources to ensure full infrastructure visibility.

2.     CMDB Data Quality & Governance :

  • Implement and optimize Identification & Reconciliation Engine (IRE) rules.
  • Configure and manage Data Certification processes.
  • Build and maintain CMDB Health Dashboards (completeness, correctness, compliance).
  • Recommend improvements to governance, normalization, and reconciliation logic.
  • 3.     Client Engagement & Delivery :

  • Conduct workshops with stakeholders for CMDB design, governance, and data quality strategy.
  • Ensure solutions align with industry best practices and customer objectives.
  • Provide go-live support and post-implementation enhancements.
  • 4.     Documentation & Continuous Improvement :

  • Create and maintain documentation for integrations, reconciliation rules, and data certification.
  • Identify opportunities for automation, optimization, and best practice adoption.
  • Required Skills & Qualifications :

  • 3–5 years’ ServiceNow experience (minimum 2+ years in CMDB implementation & management).
  • Strong expertise in :
  • Service Graph Connectors (SCCM, Intune mandatory; others a plus).

    CMDB Core Capabilities : IRE, Data Certification, Health Dashboard, Data Quality governance.

  • Proficiency in REST / SOAP APIs, JSON / XML, and scripting (JavaScript, Glide).
  • ServiceNow CSA (mandatory), CIS in CMDB / ITOM / Discovery (preferred).
  • Strong troubleshooting and client-facing communication skills.
  • Availability :

  • Immediate start required (within 1 week preferred).
  • Applications with a notice period of >
  • 1 week will not be considered.

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    Implementation Specialist • Kalyan-Dombivli, IN

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