Executive CEG

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

As part of American Express's Global Learning Operations and Servicing (GLOS) team, you'll play a key role in enabling high-quality learning experiences for colleagues worldwide. This hybrid position combines data and reporting analysis with learning management and instructional design support to drive operational excellence, informed decision-making, and continuous improvement across our global learning ecosystem. You'll help transform data into insights, streamline learning delivery processes, and enhance the impact of AMEX's enterprise-wide leadership and professional development programs.

What You'll Do

• Collect, analyze, and interpret learning data to identify performance trends, efficiencies, and actionable insights that inform strategic decisions.
• Build reports, dashboards, and visualizations to communicate metrics and outcomes to stakeholders and leadership.
• Partner with business, technology, and vendor teams to design, implement, and maintain scalable learning management processes.
• Execute end-to-end LMS administration, including consultation intake, course setup, content upload, testing, and maintenance planning.
• Ensure LMS data integrity and compliance with content standards, SLAs, and operational policies.
• Troubleshoot content and user issues; coordinate with technical teams to ensure timely resolution.
• Develop, design, and maintain engaging e-learning content using tools such as Articulate 360 (Storyline and Rise).
• Support communication and engagement through learner notifications, updates, and course logistics management.
• Utilize analytics and learner feedback to continuously optimize learning delivery and effectiveness.
• Provide day-to-day operational support ensuring timely, accurate, and high-quality execution of learning services.

Minimum Qualifications

Preferred Qualifications

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required

Data Analysis, Power Bi, Excel, Reporting Tools, Microsoft Office Suite