Contract and Service Delivery Coordinator

Kardex India PrivateLimited is seeking a motivated self-starter to join our Life Cycle service Team in the role of LCS Operations Executive , to be based in Bangalore, India. This is a Full Time Position, which reports to the Director, Life Cycle Service.

PURPOSE OF THE ROLE

The Operation Executive serves as the primary point of contract customer support, overseeing all aspects of contract execution from planning to invoicing and reporting. This role is crucial for ensuring revenuecontinuity and maximizing operational efficiency by coordinating preventive maintenance activities and managing a team of field service professionals.

JOB RESPONSIBILITIES

Contract Lifecycle Management :

You'll manage the complete contract lifecycle, including planning, scheduling, and execution of preventive maintenance services. A key focus is to prevent revenueloss by ensuring all contractterms are met, and all services are accurately invoiced using SAP.

Operations & Logistics :

A primary responsibility is to efficiently schedule and dispatch maintenance visits, coordinating with Field Service Managers to optimize staff allocation and minimize customerdowntime. You'll use a machinedatabase to track and manage all equipment, including those under warranty.

Stakeholder Communication :

You'll be the centralhub for communication, providing high-level updates to the Life Cycle Service team and other key stakeholders. You'll also createand present regularreports (bi-monthly and monthly) on contract status,progress, and performance.

Financial & Administrative Tasks :

You'll handle all preventive maintenance invoicing( SAP Exposure is must), and assist with vendor registration and machine database management to ensure all records are accurate and up-to-date.

Cross functional Support :

Support cross function in case of urgencies and slip into other back office work in case of absenceor at times during additional workload

REQUIREMENTS

Education :

• Graduate or equivalent
• Relevant experience can compensate for lack of education

Relevant work-experience :

Language skills :

Behaviours required to perform this role :

Other skills / competences / qualifications :

This role is only open to Indiancitizen