Application Support Engineer

Job Description  Application Senior Support Consultant

Reporting Structure

Reports to Project / Programme Manager / UK Project Lead

Requisites

Education : B.E. or equivalent

Experience (years) :  At least  4 years of experience working in application support

Industry / Technology background :  Application implementation Maintenance  and Support (any domain).

Location : Mumbai

Working Hours : Full Time   UK Hours

(Standard Rave Pre-employment checks : Required

Key Functions

Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our client solution. As a member of our team you will provide technical assistance application support and guidance to NEC customers. You will also work towards meeting SLAs and ensuring customer satisfaction through effective communication and problem resolution.

Main Responsibilities :

Provide technical assistance and application support to customers demonstrating in-depth knowledge of application environments.

Understand contractual commitments and resolve incidents / problems within contracted SLAs.

Translate customer requirements into workarounds and solutions.

Develop and implement technical support procedures / documentation.

Proactively deliver support services and identify revenue generation opportunities.

Requirement is working UK hours Monday to Friday 9 : 00am  - 5 : 30pm on Rota basis .

Competencies  Essential :

Proven experience supporting Web Applications

Proficiency in SQL scripting and database administration

Experience of delivering support to users

Technologies Hands-on Experience (Years) Priority

supporting Web Applications

SQL scripting

Database administration

Working on SaaS products

Desirable :

It is highly desirable for candidates to have experience with NEC software and related applications.

Familiarity with administering operating systems e.g.  Microsoft Windows / Linux / Solaris.

Experience with application delivery tools like Citrix.

Understanding of software development principles in an ISO 9001 environment.

Experience creating reports using Business Objects or similar tools.

Personal Skills & Attributes :

Communicate problems in a timely manner to the Tech Lead Project Manager

Ability to handle Pressure when required

Establishes and maintains agreed standards applicable to the work undertaken and ensures that the team adheres to

• Is a good team player

Ability to remain calm in adverse situation and act wisely

Ability to communicate and collaborate effectively with team members located elsewhere within the UK and India

Demonstrate an enthusiastic and pro-active approach to software development

Demonstrate the desire to produce high quality software products within agreed budget and timescale constraints

The ability to pro-actively suggest and implement process improvements that enhance the performance productivity and morale of the team

The ability to work flexibly and imaginatively in a changing and evolving project environment.

Qualifications : Graduate

Remote Work : No

Employment Type : Full-time

Key Skills

Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support

Experience : years

Vacancy : 1