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Customer Service Representative
The HelloWorldBikaner, IN1 day ago
Job descriptionIdentify and effectively resolve customer issues, escalating complex cases as needed. Collaborate with internal departments to resolve customer concerns efficiently. Maintain a deep understanding of the company’s products, services, and policies. Maintain accurate customer records for future reference and analysis. Gather customer feedback and share insights to improve processes and enhance customer experience. Meet or exceed all Productivity, Quality & Time management goals set. Maintain a professional approach at all times Demonstrate an appropriate sense of urgency in resolving customer issues Education : Graduate Experience : Maximum 1 year of experience in customer service or a related role preferred. Freshers can also apply. Strong verbal and written communication skills. Excellent problem-solving and conflict-resolution abilities. Proficiency in any CRM software and Microsoft Office Suite preferred. Ability to handle multiple tasks and prioritize effectively. Multilingual (English & Hindi Proficiency is a must)
Job Description :
Role : Customer Service Intern
We are seeking a dedicated, detail-oriented, and customer-focused individual to join our team as a Customer Support Intern . The ideal candidate will be the primary point of contact for customers, ensuring a positive experience by providing exceptional service and resolving issues in a timely manner. This role requires strong communication, problem-solving skills, and a customer-first mindset.
Key Responsibilities :
Customer Interaction :
- Respond to customer inquiries via Phone, Email, Chat, Social Media Platforms in a timely and professional manner.
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
Problem Resolution :
Product & Service Knowledge :
Feedback & Improvement :
Qualifications :
Skills :
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Customer Service Representative • Bikaner, IN
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