L3 Technical Support Specialist

L3 Technical Support Specialist

Location : New Delhi

Experience : 8+ years

Shifts : Rotational Shifts

We are looking for L3 Technical Support Specialists with experience in Windows, macOS, iOS / Android, Intune, and JAMF .

Responsibilities :

• Handle L3 escalations and troubleshoot complex OS and application issues .
• Perform root cause analysis (RCA) for recurring incidents and propose solutions.
• Maintain accurate documentation of issues, resolutions, and processes.
• Manage enterprise devices via Intune and JAMF Pro .
• Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.

Requirements :

Drop your CV at : riya.sarathi@sonata-software.com