E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.pushkar, gujarat, in30+ days ago
Job descriptionManage daily customer requests through a shared mailbox and provide member support across multiple channels. Ensure customer satisfaction by addressing complaints and inquiries promptly. Conduct product sales and process returns and related requests. Identify and assess customers' needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. Maintain records of customer interactions, comments, and complaints. Provide feedback to management regarding customer issues, concerns, and emerging trends. Adhere to communication procedures, guidelines, and policies. Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems. Develop and document knowledge into useful content. Continuously enhance knowledge of products and services. Achieve or surpass performance targets. Participate in training and development programs to enhance customer service skills and knowledge. Demonstrated experience in customer service. Automotive repair, parts, and component knowledge (required). Technical or engineering experience. Proficiency in English. Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions. Ability to multitask, prioritize tasks, and manage time efficiently. Maintain a positive, empathetic, and professional demeanor with customers. Customer-centered approach with adaptability to various customer personalities. Teamwork skills for working with team members and other departments. Ability to work remotely in shifts aligned with market operational hours. Digital literacy. Willingness to achieve goals and pursue self-improvement. Capability to perform effectively under pressure. Ability to work North American working hours.
Job Description : Automotive Customer Service Representative
Location : Remote (North American Hours)
Desired Skills and Experience :
- Education : Bachelor's degree in Engineering
- Required Experience : 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)
Key Duties and Responsibilities :
Requirements and Skills :
Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!
Create a job alert for this search
Customer Service • pushkar, gujarat, in
Related jobs
)
- Promoted
Customer Success Manager
ZocketAjmer, Rajasthan, India Customer Success Manager ( US ) About the organization - At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automa...Show moreLast updated: 30+ days ago
- Promoted
Account Manager
DemandXAjmer, Rajasthan, India Required : 2-5 years customer service or administrative experience Excellent English written and verbal communication Strong computer skills and learning aptitude Exceptional attention to detail (99...Show moreLast updated: 21 days ago
- Promoted
Brand Manager (Pet Care Brand)
Magma ConsultancyPushkar, IN We’re hiring a Growth Marketing Manager to lead performance across all paid channels for our fast-scaling DTC pet products company.
If you’re performance-obsessed, analytically sharp, and fluent in ...Show moreLast updated: 1 day ago
- Promoted
- New!
Associate Manager Warranty Operations
Tech Mahindraajmer, India Job Summary : Warranty Operations.Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies.M...Show moreLast updated: 22 hours ago
- Promoted
Customer Success Manager
Wayground (formerly Quizizz)pushkar, gujarat, in This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 1 day ago
- Promoted
Amazon Marketplace Manager
AutobrushAjmer, IN We only review submissions that complete this pre-interview form.You MUST copy and paste this entire link into your browser ( doesn’t allow hyperlinks) : .
If you're serious about Amazon and love to d...Show moreLast updated: 7 days ago
- Promoted
Senior Sales Development Representative – North America Market
Algonomypushkar, gujarat, in Job Title : Senior Sales Development Representative – North America Market.At Algonomy, we power the world’s leading retail and e-commerce brands with AI-driven personalization solutions.We’re on a ...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Service Representative
TripleAjmer, Rajasthan, India Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accou...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Manager Ecommerce
Spaces Unhookedpushkar, gujarat, in Manage day-to-day operations across e-commerce marketplaces (Amazon, Flipkart, Pepperfry, etc.Coordinate with internal teams and external partners for smooth order processing, dispatches, and retur...Show moreLast updated: 20 hours ago
- Promoted
Patient Service Representative
Triplepushkar, gujarat, in Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 1 day ago
- Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.Pushkar, IN Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
1 FinancePushkar, Rajasthan, India Responsibilities : Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan Educating members on our tools and features t...Show moreLast updated: 8 days ago
- Promoted
Ecommerce Manager
The Real Estate CONNECTpushkar, gujarat, in E-commerce & Digital Promotions Manager.Merge online selling expertise with strategic digital marketing to drive visibility and enrollment for online programs.
Craft customer journeys that convert a...Show moreLast updated: 1 day ago
- Promoted
- New!
Service Manager
SV Management ConsultantsAjmer, Rajasthan, India Role : - Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as ...Show moreLast updated: 20 hours ago
- Promoted
Account Manager – Amazon & E-commerce Advertising Platform
Hectorpushkar, gujarat, in Hector is a next-generation advertising platform built to simplify and scale Amazon and e-commerce advertising.We help brands run smarter campaigns through automation, Amazon Marketing Cloud (AMC) ...Show moreLast updated: 9 days ago
- Promoted
Marketplace Ecommerce Manager
Yugen Consulttingpushkar, gujarat, in Product Listing & Optimization.Ensure all products are listed with high-quality images, compelling descriptions, and optimized keywords.
Conduct A / B testing for product titles, bullet points, and de...Show moreLast updated: 29 days ago