Ariba Support Consultant

Job Description

We are seeking a skilled Ariba Support Consultant with 3–5 years of experience in providing functional and technical support for SAP Ariba modules. The ideal candidate will e responsible for troubleshooting, resolving user issues, managing configurations, coordinating with stakeholders, and ensuring smooth operation of the Ariba procurement system.

Key Responsibilities

• Provide L1 support for SAP Ariba modules (Sourcing, Procurement, Contract Management, Supplier Lifecycle, etc.).
• Analyze, troubleshoot, and resolve user-reported incidents and service requests with in defined SLAs.
• Perform system monitoring, issue tracking, and escalation management.
• Support user administration, role management, and system configuration changes.
• Collaborate with business users and IT teams to gather requirements and provide functional solutions.
• Work with SAP / Ariba support teams to resolve complex issues or system bugs.
• Assist in testing and deployment of enhancements, patches, and upgrades.
• Prepare support documentation, FAQs, and user training materials.
• Ensure adherence to change management and compliance standards.

Requirements

Preferred Qualifications

Requirements

SAP Ariba, Ariba Functional, System Configuration, ServiceNow, Remedy, JIRA