Salesforce Business Analyst - Contract

Position :

Salesforce Business Analyst

Location : WFO- Mumbai

Type : Contract

Duration : 6 months

Time zone : 12pm- 9pm IST

Experience : 5+ yrs

Job Description :

Experience in creating backlog user stories from high level business requirements

Managing traceability from BRs to User Stories

Sprint boxing the backlog with iterative refining

Defining sprint objectives and leading the demo to showcase fulfilment of sprint objective

Ability to create release notes against key milestones

Tracking key dependencies & risks by priority & date sensitivity

Good understanding of Admin activities

Role, Profile & Permission Sets

Security

Good understanding of

Sa les Cloud & Service Cloud

Lead Nurturing

Case Management

Slack integration with ability to perform lead nurturing & case management

SMS & WhatsApp integration

Familiarity with Financial Services Cloud is highly desirable

Understanding of data model to support individual, household, HUF types of accounts

Understanding of different types of transactions

Customer 360 view

Familiarity with backend core systems for wealth management in India is highly desirable

KYC, Address & CAS verification

AML & Credit Rating check

E-Signature using Leegality or equivalent system

Wealth Spectrum, Trackwizz, BSE StAR, 1SilverBullet etc.