Cloud Change Manager
ConfidentialMumbai, Kolkata, Delhi30+ days ago
Job descriptionManage the lifecycle of all changes within Cloud enabling changes to be made with minimal disruption to our customers or business using ITIL fundamentals. Facilitate the Change Advisory Board (CAB) meeting and end-to-end change management lifecycle. Review change records for accuracy and completeness prior to approving. Capture change management metrics and create meaningful reporting highlighting achievements and opportunities for cloud changes. Build strong relationships with stakeholders across SPT to understand their needs, concerns, and readiness for change. Work closely with both the Incident and Problem Management teams ensuring changes causing negative impact on our customers are prioritized. Ensure a smooth transition of changes from development to operations. Build change management dashboards leveraging Power BI and other data analytics tools. Train, mentor, educate and guide others in change management processes and principles. Implementing training programs to foster an informed organizational culture.
Skills and experience we value
- Deep understanding in ITIL-based change management practices, controls, audit, and reporting.
- Demonstrated success with coordinating service management strategies and improving enterprise operations across organizational boundaries.
- In-depth knowledge of cloud infrastructure technologies for both public and private clouds.
- Excellent communication, negotiation, and stakeholder management skills, with the ability to interact effectively with diverse audiences.
- Change management certification and relevant certifications from AWS, Azure, or GCP are a bonus.
- Experience with ServiceNow reporting and or PowerBI reporting.
- Experience interfacing with government regulatory agencies, including US and Canada, with the ability to communicate critical regulatory change management requirements and policies across Dayforce is a plus.
Skills Required
Change Management, Itil, Gcp, Power Bi, Audit, Azure, Reporting, Aws
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Change Manager • Mumbai, Kolkata, Delhi