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Marriott - Senior Sales Manager

Marriott - Senior Sales Manager

Marriott InternationalBangalore, India
30+ days ago
Job description

Job Summary :

  • Responsible for proactively soliciting and managing large group / catering related opportunities with significant revenue potential.
  • Manages group / catering opportunities not handled by an Event Booking Center (EBC).
  • Actively up-sells each business opportunity to maximize revenue opportunity.
  • Achieves personal and team related revenue goals.
  • Verifies business is turned over properly and in a timely fashion for proper service delivery.
  • Responsible for driving customer / guest loyalty by delivering service excellence throughout each customer / guest experience.
  • Provides service to customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE :

Education And Experience :

  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
  • OR
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

    • CORE WORK Market Opportunities & Driving Revenue :

  • Targets group / catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
  • Partners with group / catering counterpart to effectively manage the business opportunity.
  • Responds to incoming group / catering opportunities for the property that are outside parameters of the.
  • Handles all opportunities if property does not participate in an EBC.
  • Identifies, qualifies and solicits new group / catering business to achieve personal and each propertys revenue goals.
  • Focuses efforts on group / catering accounts with significant potential sales revenue.
  • Develops effective group / catering sales plans and actions.
  • Designs, develops and sells creative catered events.
  • Maximizes revenue by upselling packages and creative food and beverage.
  • Understands the overall market competitors strengths and weaknesses, economic trends, supply and demand etc.

    • and knows how to sell against them.

  • Closes the best opportunities for each property based on market conditions and individual property needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

    • Providing Exceptional Customer Service :

  • Handles complex business with significant revenue potential as well as significant customer expectations.
  • Builds and strengthens relationships with existing and new customers to enable future bookings.

    • Activities include sales calls, entertainment, FAM trips, trade shows, etc.

  • Develops relationships within community to strengthen and expand customer base for group / catering sales opportunities.
  • Supports brands Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Provides excellent customer service in order to grow share of the account.
  • Executes brands Customer Service Standards and propertys Brand Standards.
  • Executes and supports the business Customer Service Standards and propertys Brand Standards.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
  • Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program / event.

    • Building Successful Relationships :

  • Works collaboratively with off-property sales channels (Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Manages and develops relationships with key internal and external stakeholders.
  • Uses sales resources and administrative / support staff.

    • Additional Responsibilities :

  • Utilizes intranet for resources and information.
  • Conducts site inspections.
  • Creates contracts as required.
  • Executes and supports the operational aspects of business booked (generating proposal, writing contract, customer correspondence).
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
  • We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
  • Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
  • We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  • When you join the Sheraton family, you become a member of its global community.
  • Weve been a place to gather and connect since 1937.
  • At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
  • We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
  • If youre a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
  • Join us on our mission to be The Worlds Gathering Place.
  • In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
  • Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    • (ref : iimjobs.com)

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