Head of Operations : US Market, Remote

About The Company

Muses Consulting Studio is a Gen-Z-focused collegiate marketing agency that designs and executes ambassador programs, influencer campaigns, and on-campus activations for leading consumer brands across the U.S. Our work sits at the intersection of culture, youth trends, and brand storytelling, powered by a nationwide community of college students and creators.

• Website : https : / / www.musesconsultingstudio.com /
• Instagram : https : / / www.instagram.com / muses.connect /

Role Overview

We’re looking for a relentless, high-ownership Head of Operations who can run point on every single campaign happening at Muses and keep all of them moving at startup speed. This is a fast-paced, high-intensity operator role.

You will directly oversee every campaign manager and ensure that every campaign across the company is executed flawlessly : on time, on budget, and at the quality bar we expect.

This is a hands-on, execution-heavy, daily operational leadership role. You will be inside every campaign, every day : setting strategy, creating execution plans, unblocking issues, refining processes, and working side-by-side with campaign managers to drive results.

Key Responsibilities

1. Turn Brand Briefs Into Actionable Execution Plans

• Review every new brand brief thoroughly, breaking it down into executable plans
• Define recruitment strategies, quality standards, measurable outputs and budgets (student payments, creator fees, ads, printing, reimbursements, etc.)
• Create campaign timelines (weekly + daily milestones)

This person ensures every CM starts with a flawless, concrete blueprint : no ambiguity.

2. Oversee Every Campaign Manager Across Every Stage of Execution

During Student Recruitment :

• Review all sourcing channels used for student recruitment (IG ads, flyers, group chats, ambassadors, outreach lists)
• Identify when channels underperform
• Develop and activate new sourcing channels (new pages, student communities, paid funnels, partnerships, ambassador ref programs)
• Audit recruitment scripts, pitches, onboarding methods
• Help CMs handle pipeline issues, late applicants, client deliveries, dropout risks

During Execution :

• Check every campaign managers’s progress, deliverables, and communication logs
• Open and review every element of each campaign to ensure nothing is missed
• Help CMs make payments to students and coordinate reimbursements
• Ensure every asset (photo / video / content) meets quality standards

Quality Control :

• You will be the final eye on : client communications, student deliverables, content assets, communication templates, quality standards, campaign decks etc.

3. Maintain & Monitor Campaign Budgets (Weekly + Total)

• Track weekly costs vs allocated budget
• Ensure student payments are accurate and on-time
• Maintain micro and macro view of company campaign spend

5. Weekly Reporting to the Founder

• Campaign progress (per campaign + per CM) with proactive communication of risks, delays, obstacles and potential solutions
• Budget status
• Per-campaign status

You are the founder’s eyes into day-to-day execution.

6. Build & Maintain Operational Systems (SOPs, Docs, Processes)

• Create SOPs for every repeatable process
• Standardize onboarding, reporting, recruitment, tracking, QA, and client updates

This role is half firefighting, half building structure for scale.

7. Train, Coach & Maintain the Performance of Campaign Managers

• Train every new CM from scratch, teaching them operating frameworks
• Provide scripts, process guides, templates
• Monitor their speed, quality, communication, reliability
• Give corrective coaching immediately when needed
• Build a culture of accountability, speed, and excellence

You are responsible not just for campaigns, but for the people running them.

What You Should Have to Succeed :

• Proven Experience Running High-Volume, Fast-Paced Operations : Has managed multiple projects or campaigns simultaneously in a startup, agency, or operations-heavy environment where speed, deadlines, and constant problem-solving were the norm.
• Hands-On People Management & Accountability : Has directly supervised coordinators / associates / field teams and is comfortable holding people accountable daily, giving corrective feedback, and driving performance standards.
• Expertise in Recruitment Pipelines, Quality Control & Deliverables Review : Has handled large-scale recruitment funnels (creators, ambassadors, interns, etc.), reviewed creative or operational deliverables, and maintained high quality in fast-moving environments.
• Systems, SOPs & Budget Management Experience : Has built workflows, trackers, SOPs, and reporting systems; managed budgets weekly; and handled payments, reimbursements, and operational financial tracking with accuracy.
• A deep understanding of Gen-Z culture, social media trends, and campus life in the U.S.
• Ability to think both strategically (big picture) and tactically (execution details).
• Comfortable working U.S. hours and managing cross-time-zone communications.

Why Join Muses

• Gain international-market exposure, working directly with exciting, youth-driven global brands in F&B, fashion, and consumer tech.
• Be part of a fast-growing startup full of 20-somethings, all with high ownership and autonomy.
• Enjoy a fully-remote job, with no restrictions on your work locations