Hi,
We are seeking a dynamic and detail-oriented Reservations Specialist for a 3-star property located in Coimbatore and Chennai. This is a full-time, mid-level position ideal for individuals with a maximum of 6 years of relevant work experience. The successful candidate will efficiently manage reservation systems, ensuring optimal guest satisfaction and operational efficiency.
Qualifications and Skills
- Must be proficient in Amadeus, a crucial tool for managing travel and hotel reservations (Mandatory skill).
- Experience with Reservation Management Software is essential to streamline booking processes (Mandatory skill).
- Competence in data entry to ensure accurate recording of bookings and reservations (Mandatory skill).
- Familiarity with Sabre or Galileo systems to support diverse reservation tasks and activities.
- Effective use of CRM software to maintain strong guest relationships and service excellence.
- Proficiency in Microsoft Office Suite to manage reports, communications, and data analysis efficiently.
- Comfortable using multi-line phone systems for handling multiple incoming calls simultaneously.
- Strong organizational skills to manage and prioritize tasks effectively in a fast-paced environment.
Roles and Responsibilities
Process and manage reservation requests through various platforms ensuring accuracy and efficiency.Optimize occupancy levels by controlling room allocations, pricing strategies, and promotional activities.Provide outstanding customer service by addressing inquiries and resolving issues in a professional manner.Maintain records of guest profiles, reservation activities, and payment transactions diligently.Collaborate with the sales and front desk teams to ensure seamless communication and operations.Analyze reservation trends and feedback to identify opportunities for process improvement.Prepare detailed reports for management to assist in decision-making and strategic planning.Stay updated on industry trends and competitor practices to maintain competitive advantage.