Customer Service Specialist

Customer Success & Sales Specialist – Onsite | Bandra West | Immediate Hire

Location : Bandra West, Mumbai (Onsite)

Joining : Immediate Hire

Are you a natural at sales? Do you love building relationships and driving revenue growth?

We’re looking for a Customer Success & Sales Specialist to take ownership of our direct sales funnel, upsell to existing customers, and drive repeat business. If you have a knack for selling, strong communication skills, and a data-driven mindset, this role is for you!

What You’ll Be Doing :

• Sales & Customer Engagement – Build long-term relationships with customers, upsell new products, and convert inquiries into direct sales.
• Order & Dispatch Management – Oversee daily order processing, ensure on-time deliveries, and handle customer queries regarding orders & shipments.
• Retention & Cohort Analysis – If you can read and act on cohort data from Shopify, that’s a MASSIVE plus! Use data insights to improve retention, re-engage past buyers, and optimize customer lifetime value.
• Proactive Outreach & Upselling – Identify high-value customers, craft personalized sales strategies, and send targeted WhatsApp / email offers to drive repeat sales.
• Marketing Support & CRM Automation – Run broadcast campaigns and emailers via marketing tools like Contlo to keep customers engaged.
• Shopify & Easycom Mastery – If you know Shopify and Easycom, you’ll be a game-changer in helping us streamline processes and maximize conversions.
• Customer Reviews & Brand Trust – Engage with customers post-purchase, encourage positive reviews, and resolve queries to maintain top-tier customer satisfaction.

What You Need to Succeed :

Why Join Us?