Operational Resilience Manager

Job Title : Critical Incident Manager

Location : Navi Mumbai (On-Site)

Work Schedule : 6-Day Work Week

Experience : 5–8 years in incident management / IT operations management

Role Overview :

The Incident Manager is responsible for managing incidents and emergencies within the organization, ensuring business continuity, and minimizing operational impact. This role involves assessing, prioritizing, and coordinating incident response efforts, while communicating effectively with stakeholders and leading the team during high-pressure situations.

Key Responsibilities :

• Assess, categorize, prioritize, and manage incidents to ensure timely resolution
• Lead and guide incident response efforts, deploying resources efficiently
• Maintain clear and timely communication with internal teams, senior management, clients, vendors, and partners
• Ensure each team member understands their roles and responsibilities during incidents
• Develop, maintain, and improve incident response procedures and playbooks
• Evaluate incident severity and impact, initiating appropriate response procedures
• Ensure compliance with relevant laws, regulations, and data privacy standards

Required Skills & Competencies :

Technical Skills :

Soft Skills :

Why Join Us :