ServiceNow with AI

About Company

Our client is a trusted global innovator of IT and business services. We help clients transform through consulting, industry solutions, business process services, digital & IT modernisation and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title : Service Now LLM Trainer

Location : Pan India

Experience : 5+ yrs

Job Type : Contract to hire

Notice Period : - Immediate joiner

Mandatory Skills

• Hands-on experience with Service Now LLM Trainer.
• 4 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.
• Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow .
• Proficiency in JSON authoring and working with structured data.
• Solid understanding of SQL for data analysis and task validation.
• Ability to design realistic enterprise scenarios that map to ServiceNow processes.
• Experience in AI model training workflows, contributing to the creation of structured training data.
• Strong prompt engineering skills for crafting effective instructions.
• Analytical thinking, attention to detail, and logical structuring.
• Strong communication skills + customer facing experience is a BONUS

Responsibilities

Qualifications