Customer Support Team Lead

Why Join RTLS Alliance?

RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it.

As an early team member, you’ll be joining at a pivotal moment :

• Help define the service experience from the ground up
• Become part of the founding operations team
• Build relationships with leaders across industrial tech, digital twins, and location intelligence
• Gain high visibility, trust, and ownership in a role that touches nearly every part of the organization
• Launch or level-up your career by taking on real responsibility in a mission-driven, global initiative

This is a high-impact role for someone who wants to do meaningful work—and help others do the same.

Role Overview

We are seeking a Customer Support Team Lead to manage and scale our global member support function. You’ll ensure our diverse member base—ranging from startups to industry leaders—receives responsive, professional, and high-quality support as they engage with the Alliance.

You’ll lead frontline service operations, improve internal workflows, and help shape the support experience as we grow from early-stage to global scale.

Key Responsibilities

Qualifications