Systems Engineer, Applications

About Us

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24 / 7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

About Team

Reporting to the Sustain Engineering, Monitoring Manager, you will be part of the Monitoring Operations team, supporting Mission Critical infrastructure for Ensono’s clients. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our IT infrastructure using various Monitoring tools.

About Role

T Servers and WAN / LAN monitoring, reporting, and alerting for various monitoring tools for various customer spread across US and UK geographies.

Maintaining and enhancing the use of the BMC Helix, TrueSight, Patrol & Entuity platform

Adding / Deleting devices in tools

Basic config’s after device discovery

Technical support and troubleshooting of existing custom-built applications.

Support day-to-day operations and maintenance existing applications.

Setting up parameters, thresholds, action profiles.

Monitoring using, Patrol, SNMP, WMI and WINRM

Understand the distributed architecture of monitoring solution.

Understand and configure NW, Server, Website, Database monitoring.

Knowledge on reporting features.

Adherence to ITIL processes

An intermediate understanding of Infrastructure technologies including Unix, Microsoft Windows Server, Storage / Backup and Networking.

Demonstrable experience of working in an IT infrastructure.

Basic technical awareness of IT infrastructure Servers (Windows, Unix, AIX) / Networks (Switch, Routers, DNS) Database and URL’s

Knowledge of the ITIL framework desirable (Incident, Request, Change and Problems)

An intermediate technical awareness about TCP, UDP, PING, SNMP, WMI.

Experience :

Minimum 4 to 6 years of working experience supporting monitoring tools for large environments

BMC Helix, Entuity, ITM, Network and Infrastructure Monitoring.

Windows, Linux and Network Monitoring and OS knowledge recommended.

Shift Timing : 1 : 30PM to 10 : 30PM

Location : Chennai / Bangalore / Pune

JR

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