Associate- Complaints Customer Service

Roles and Responsibilities

Key Responsibilities : -

• One with 3-5 years of customer grievance handling experience
• Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards
• To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc.
• Coordinated with internal and external stakeholders to provide speedy resolution and bring across customer delight
• Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails / calls expediting correction or adjustment; following up with various departments to ensure quick resolution
• Accountable for External / Internal Audits for the Team
• Familiar with RBI, NCH portal for complaint reporting & resolution
• Aware of Internal Ombudsman Mechanism