French Language Support Specialist

We are seeking a French Language Support Specialist to join our team in India. The ideal candidate will have a passion for helping others and will provide support to our French-speaking customers. This role requires excellent communication skills and the ability to troubleshoot and resolve customer issues effectively.

Responsibilities

• Provide exceptional support to French-speaking customers via email, phone, and chat.
• Assist customers in resolving issues related to products and services in French.
• Translate customer queries and feedback from French to English and vice versa when necessary.
• Maintain a high level of customer satisfaction by ensuring timely and accurate responses.
• Collaborate with other team members and departments to improve service processes and customer experience.

Skills and Qualifications

Skills Required

Technical Support, Customer Service, Documentation Skills, Problem Solving, software proficiency