Strategic Account Executive - IT Services
TECEZEBengaluru, Republic Of India, IN1 day ago
Job descriptionRun a structured governance model : weekly ops reviews , monthly service reviews , and quarterly executive business reviews (QBRs / EBRs) covering outcomes, KPIs, risks, and roadmap. Own account strategy, planning, and execution to deliver annual revenue , renewal , and expansion targets across services (Field Services / FSO, Digital Workplace, Infrastructure / Datacenter, Security, and related managed services). Build a healthy pipeline (targeting 3× coverage ) through whitespace mapping, cross‑sell / upsell plays, and co‑selling with partner ecosystems. Lead pursuit governance (deal qualification, win strategy, pricing, approvals) and maintain forecast accuracy within ±10%. Orchestrate RFI / RFP responses, solution shaping, SoW / LoE development, and value articulation with presales architects and SMEs. Ensure solutions are deliverable, competitive, and aligned to customer business outcomes; Provide executive oversight of delivery for SLA / OLA adherence , quality , risk , and continuous improvement across end‑user compute, field engineering, DWP, and infra operations. Champion customer success : drive adoption, measurable outcomes, and innovation roadmaps; Manage account P&L (revenue, GM, EBITDA), pricing strategies, change controls, MSAs / SOWs, and renewals; Partner with Finance on billing accuracy, AR / collections, and commercial governance. Lead and develop a team of 5 (mix of sales / account managers, presales / solutions, and delivery / customer success). Set goals, coach performance, build succession, and foster a culture of accountability, customer focus, and collaboration. Proactively identify and mitigate delivery, commercial, and compliance risks; Maintain accurate records in CRM / PSA / ITSM systems (e.G., Salesforce, ServiceNow, Jira). Coordinate with internal practices (DWP, FSO, Datacenter / Cloud, Network / Security) and vendor / partner network to mobilize the right capabilities for the client. Support marketing requests (case studies, references) and represent Teceze at customer and industry forums. Revenue growth / bookings : Achieve annual new and expansion bookings; Renewals / churn : ≥ 95% renewal on expiring services; Gross margin : Deliver portfolio GM targets with YoY margin improvement . Forecast accuracy : Within ±10% by quarter. Delivery performance : ≥ 98% SLA attainment; reduction in Sev‑1 / Sev‑2 incidents; Customer sentiment : CSAT ≥ 4.5 / 5 and NPS ≥ +50 ; People : Team engagement and retention; clear development plans; 12+ years in IT services / managed services, including 5+ years owning enterprise accounts and multi‑million‑dollar portfolios (ideally $25M+ ; Proven leadership across sales, presales, delivery, and customer success for enterprise / global accounts. Demonstrated success leading RFPs / proposals, negotiating MSAs / SOWs, and managing commercials & P&L . Deep understanding of Digital Workplace , Field Services / FSO , End‑User Compute , Datacenter / Infra , and related service models (ITIL). Strong executive presence, stakeholder management, and C‑suite communication skills. Proficiency with Salesforce (or similar CRM), ServiceNow / ITSM , Jira / Confluence , and advanced Excel / PowerPoint . Bachelor’s degree required;
Client Director — Strategic Accounts (IT Services)
Company : Teceze
Portfolio Size : ~$50M annual revenue (multi‑country)
Reports to : VP / Head of Strategic Accounts (or Regional MD)
Direct Reports : 5 (Sales / AM, Presales / Solutions, Delivery / CSM mix)
Location : — Travel : up to 25–40% as needed
Role Summary :
Teceze is seeking a Client Director to own end‑to‑end success and growth across a ~$50M client portfolio in our IT Services business. The role is the single point of contact and overall executive owner for assigned accounts—spanning Sales, Presales / Solutions, Service Delivery, and Customer Success . You will lead a team of five, orchestrate cross‑functional resources, and run a rigorous governance cadence to achieve revenue growth, margin expansion, contractual compliance, and outstanding customer experience.
Key Responsibilities :
Customer Leadership & Executive Ownership
- Serve as the primary executive contact and trusted advisor for client CXO and VP stakeholders;
provide clear, proactive communication and rapid escalation management.
Sales & Growth
Presales & Solutions
drive compelling proposals and executive presentations.
Service Delivery & Customer Success
lead major incident / post‑mortem reviews and improvement backlogs.
Commercial & Contract Management
identify levers for margin improvement and delivery efficiency.
People Leadership
Risk, Compliance & Security
ensure adherence to ISO / ITIL , GDPR / data privacy , and client‑specific security standards.
Stakeholder & Ecosystem Management
Success Metrics (KPIs)
maintain 3× pipeline coverage .
net revenue retention >
110% .
demonstrable continuousimprovement.
strong executive advocacy and references.
succession readiness.
Qualifications
comfort at $50M scale).
MBA / ITIL / PMP preferred.
Create a job alert for this search
Strategic Account Executive • Bengaluru, Republic Of India, IN
Related jobs
%20Ltd)
- Promoted
Strategic Account Manager
SHI Solutions India Pvt. Ltd.Bengaluru, Karnataka, India Selling Experience : AWS Cloud Sales Must.AWS Cloud Sales & Business development, evaluating market for a new business opportunity, key account management, handling of corporate tie-ups, maintaining...Show moreLast updated: 30+ days ago
- Promoted
Strategic Account Manager (SAM) – D2C Team
XphenoBengaluru, Karnataka, India Strategic Account Managers (SAMs).The role involves complete ownership of business performance, including planning, pricing, promotions, and vendor relationships.
Manage a group of brands within the...Show moreLast updated: 7 days ago
- Promoted
Manager - Strategic Account management
Social BeatBengaluru, Karnataka, India Please read before applying : We’re looking for a Strategic Account Manager with 3–5 years of agency experience, based in Bangalore.
The role requires strong experience in client management, perform...Show moreLast updated: 30+ days ago
- Promoted
Strategic Account Executive - Cybersecurity
Danush Systems and SolutionsBengaluru, Republic Of India, IN LPA (Fixed + Performance Incentives).IT Services / Managed Services / Cybersecurity Sales.About Danush Systems & Solutions.
Danush Systems & Solutions is a 30-year-old.Managed IT Services and System...Show moreLast updated: 27 days ago
- Promoted
Strategic Account Manager
Angel and GenieBengaluru, Republic Of India, IN JOB DESCRIPTION – Sales Positions.Objective / Purpose of duty : Direct Sales.Responsible for sales and business development of IT & Communication solutions, Advanced Software observability platform ...Show moreLast updated: 16 days ago
- Promoted
Strategic Account Lead
IndusInd BankBengaluru, Republic Of India, IN Key Account Managers are responsible for acquiring new customers, increasing bank’s liability base, servicing walk-in-customers and covering all the needs of the mapped clients.To acquire new clien...Show moreLast updated: 10 days ago
- Promoted
Enterprise Account Lead
VFM Systems and Services (P) LtdBengaluru, Republic Of India, IN Interested candidates pls share your profile to.The selected candidate is expected to cover the assigned territory – prospecting, developing and advancing generated opportunities through the funnel...Show moreLast updated: 30+ days ago
- Promoted
Enterprise Account Executive
AviateBengaluru, Karnataka, India At Humantic AI, our mission is to humanize the internet.Our product is at the cutting-edge of AI, Psychology and large-scale data.
We believe that we have an opportunity (and even a responsibility) ...Show moreLast updated: 30+ days ago
- Promoted
Client Director — Strategic Accounts (IT Services)
TECEZEBengaluru, Karnataka, India Client Director — Strategic Accounts (IT Services).M annual revenue (multi‑country).VP / Head of Strategic Accounts (or Regional MD).
Sales / AM, Presales / Solutions, Delivery / CSM mix).Sales, Presales / So...Show moreLast updated: 1 day ago
- Promoted
Strategic Account Lead
SigmoidBengaluru, Republic Of India, IN Senior role into Account Management (Title to be decided post interview).Sigmoid enables business transformation using data and analytics, leveraging real-time insights to make accurate and fast bu...Show moreLast updated: 10 days ago
- Promoted
Strategic Account Executive - Applications
OracleBengaluru, Republic Of India, IN Are you as passionate about the Cloud as we are? Are you a SaaS industry expert? If so, we want to talk to you!.Oracle already offers the broadest suite of cloud solutions and is introducing innova...Show moreLast updated: 16 days ago
- Promoted
Strategic Account Manager
TRUGlobalBengaluru, Republic Of India, IN Job Description – Account Delivery Head.IT Services Delivery & Account Management.The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account ...Show moreLast updated: 6 days ago
- Promoted
Strategic Account Leader
AerchainBengaluru, Republic Of India, IN Account Executive (Enterprise SaaS Sales).Bangalore – Work From Office (WFO).We’re rewriting procurement with an AI-first platform already powering billions in enterprise spend and rapidly scaling ...Show moreLast updated: 14 days ago
- Promoted
Strategic Account Lead
Nova BenefitsBengaluru, Republic Of India, IN We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers.
We are a tech-first company and believe that technology can mak...Show moreLast updated: 30+ days ago
- Promoted
Strategic Account Manager
AuthBridgeBengaluru, Republic Of India, IN Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
Coordinate onboarding and implementation processes for new cli...Show moreLast updated: 3 days ago
- Promoted
Strategic Account Executive
HireginieBengaluru, India Our client is a fast-growing SaaS company revolutionizing global supply chain visibility and freight management through AI and automation.
They partner with leading enterprises across manufacturing,...Show moreLast updated: 29 days ago
- Promoted
Account Executive
AtomicworkBengaluru, Karnataka, India Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation.
Our team is building a modern service management platform...Show moreLast updated: 30+ days ago
- Promoted
Strategic Account Executive - AI Solutions
Radome Technologies & ServicesBengaluru, Republic Of India, IN As a Sales Executive, you’ll be at the forefront of driving revenue growth and expanding our customer base.You’ll identify opportunities, build relationships with industrial clients, and deliver ta...Show moreLast updated: 1 day ago