About the Client :
ARAs Client is a global leader in retail and technology innovation. With a strong commitment to delivering outstanding customer experiences, the company leverages cutting-edge platforms and scalable solutions to optimize operations and empower employees. Joining this team means working in a culture that values collaboration, continuous learning, and innovation.
Role Summary :
We are seeking a skilled Salesforce Technical Lead to join our dynamic team in Bangalore / Chennai. The ideal candidate will have a strong background in Salesforce service cloud, experience cloud, US retirement solution, US insurance domain, configurations & custom development, particularly with declarative business automations, Apex, integrations (REST and SOAP APIs) and Lightning Web Components (LWC). You will be responsible for design, development and implementation of out-of-the-box and customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.
Key Responsibilities :
- Lead the end-to-end design, development, and delivery of Salesforce solutions across Service Cloud, Experience Cloud, and integrations.
- Architect scalable and secure solutions leveraging Salesforce best practices and frameworks.
- Guide development teams in declarative configurations, Apex coding, LWC, and REST / SOAP API integrations.
- Implement omni-channel, skill-based routing, call center functionality, and Agentforce
capabilities within Service Cloud.
Oversee code quality using automated review tools such as PMD, Salesforce Code Analyzer, or Veracode.Manage version control (GitHub or similar) and oversee release cycles using Agilemethodologies and tools (Jira, Gearset, etc.).
Collaborate with cross-functional teams, including business analysts, architects, and QAteams, to meet project objectives.
Provide technical leadership, mentoring, and guidance to junior developers and admins.Stay ahead of emerging Salesforce features, Data Cloud, AI / Agentic frameworks, andintegration patterns.
Skills Required :
Minimum 6 years of hands-on work experience in Salesforce Configurations, integrations, Apex, and Lightning Web Components (LWC)Minimum 2 years of working experience as Salesforce Technical LeadExtensive hands-on work experience in Salesforce Service Cloud implementation including call center, queue / skill based routings, omni-channelExtensive hands-on work experience in Salesforce Experience Cloud and Branding implementationsSound theoretical knowledge in Salesforce standard REST APIsExtensive hands-on work experience in implementing custom web service implementation using REST APISound hands-on work experience in Salesforce Agentforce implementation, Salesforce Service cloud Einstein (Live project experience is not mandatory but experience at POCimplementation level is must)
Sound theoretical and practical knowledge about Salesforce coding practices, integration best practices, configuration best practicesExtensive hands-on work experience in automated code review tools like APEX PMD /Salesforce Code Analyzer / Vera Code
Extensive hands-on work experience in Git source control like GitHub or similar toolSound working knowledge of release managementExtensive hands-on work experience in using Jira or similar toolExtensive hands-on work experience in Agile methodologyExcellent problem-solving skills and attention to detailStrong communication and interpersonal skills, with the ability to work effectively with stakeholdersAbility to work independently and as part of a collaborative team.Salesforce Platform Administrator and Salesforce Platform Developer & Experience :Any graduate6+ years of experience(ref : hirist.tech)
