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Customer Service & Operations Analyst

Customer Service & Operations Analyst

ConfidentialIndia, Gurgaon / Gurugram, Gurugram
20 hours ago
Job description

Join our digital revolution in NatWest Digital X

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles : engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Job Description

Join us as a Financial Crime Operations Analyst

  • If you have an analytical mind-set and experience of working with know your customer (KYC) processes, this is a fantastic opportunity to join us as a Financial Crime Operations Analyst
  • You'll be delivering financial crime checks for new and existing customers, collaborating with colleagues to make sure that each request is completed in a timely manner
  • This is an opportunity to join a supportive team where we'll also take a real investment in your career development with us
  • We're offering this role at senior analyst level

What you'll do

Day-to-day, you'll be performing due diligence checks for new customers and conducting periodic reviews, making sure that they meet all regulatory requirements. You'll be gathering information from publicly available resources, the customer, their relationship manager and internal systems. We'll rely on you to deliver consistent compliance with bank and regulatory anti-money laundering (AML) and KYC standards.

You'll also be :

  • Maintaining up to date knowledge of AML and KYC requirements
  • Examining due diligence documents and information on the customer file based on specific trigger events, making sure that they are adequate and up to date
  • Performing reputational checks, including politically exposed persons screenings and adverse and sanction checks
  • Planning and prioritising your workload and maintain good relationships

    • The skills you'll need

    We're looking for someone with experience of working with KYC and AML processes and procedures. Recognised qualifications in these fields would be beneficial. Crucially, you'll have good communication skills with the ability to liaise with relationship bankers and compliance teams.

    You'll also need :

  • Experience of reviewing KYC operations
  • Strong analytical and problem solving skills
  • The ability to work well as part of a team to meet deadlines
  • Strong learning skills with the ability to apply attention to detail to deliver error free processing
  • Deliver compliance with organisational and regulatory anti-money laundering (AML) and know your customer (KYC) standards.
  • Experience in classifying clients by risk level (low, medium, high) and conducting appropriate Client Due Diligence
  • Experience in identifying and mitigating potential money laundering and terrorist financing risks through a thorough analysis of client documentation, financial activity, and beneficial ownership structures
  • Understand the concept of client life cycle management
  • Minimum 2 years in CDD, KYC and AML for existing and new non-individual clients

    • Skills Required

    Attention To Detail, Client Due Diligence, Problem Solving

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    Customer Service Analyst • India, Gurgaon / Gurugram, Gurugram