Lead and Direct Technical Customer Support Team for Success
We are seeking an experienced professional to join our team as a Supervisor for Technical Customer Support. As a key member of our organization, you will be responsible for guiding our support team in delivering exceptional service to our customers.
Main Responsibilities :
- Direct and oversee the technical support team to ensure efficient and high-quality customer support.
- Assist the team in diagnosing and resolving complex technical issues swiftly.
- Collaborate with other departments to streamline processes and contribute to service quality improvement.
- Stay current with industry trends and advancements to help elevate our support standards.
Essential Skills and Qualifications :
Minimum 5–6 years of experience in technical support with a focus on helping customers troubleshoot devices and services.Strong analytical skills and ability to diagnose and resolve technical challenges swiftly.Excellent verbal and written communication skills to guide the team in providing clear and effective support.Solid understanding of mobile devices, TV boxes, and related technologies.Benefits Package :
Competitive compensation package and performance-based incentives.Opportunities for ongoing training and professional development.If you have the necessary qualifications and experience, we encourage you to apply. Only qualified candidates will be contacted for interviews.