Tata Tele - End User Support Manager - Incident & Problem Management
Tata Tele Business ServicesHyderabad12 days ago
Job descriptionLead and support internal and external IT audits related to End User Computing (EUC). Ensure compliance with IT security policies, standards, and regulatory frameworks. Manage end-user security solutions including O365 security, Proxy, DLP, Antivirus, OS Patch Management, and Access Controls. Manage Microsoft 365 suite (Exchange Online, SharePoint Online, Teams, OneDrive, and related admin centers). Implement and support M365 policies, configurations, and tenant-level administration. Manage Active Directory (AD), Azure AD, DNS, DHCP, IIS, FTP / SFTP, and Proxy services. Handle Windows Server installation, configuration, patching, and hardening. Lead Group Policy (GPO) management, User Profile management, and Terminal Services administration. Support and maintain collaboration platforms such as MS Teams, Webex, and VC / TP systems. Implement and manage Role-Based Access Control (RBAC) across Azure resources. Configure authentication, authorization, Multi-Factor Authentication (MFA), and Conditional Access policies. Ensure compliance with IAM best practices and security principles. Administer and troubleshoot Azure Active Directory and Azure infrastructure components. Implement and maintain security controls including Network Security Groups (NSGs), Azure Security Center, and Azure Firewall. Support and optimize hybrid and cloud-based environments. Define and maintain device standards and user profiles for IT asset deployment. Manage hardware and software lifecycle, including onboarding and offboarding. Drive initiatives for process automation, end-user satisfaction, and productivity improvements. Bachelors or Masters degree in Computer Science, Information Technology, or a related field. 10- 15 years of experience in IT infrastructure, with significant exposure to end-user support management. Proven experience in Windows Server administration, Active Directory (on-prem & Azure AD), and M365 ecosystem. Strong technical expertise in incident / problem management, IAM, and end-user security controls. Hands-on experience with Azure administration, security hardening, and compliance management. Excellent understanding of networking, proxy configuration, and collaboration tools. Strong leadership, communication, and stakeholder management skills
Description :
Key Responsibilities :
Incident & Problem Management :
- Manage and resolve escalated end-user incidents and service requests in a timely manner.
- Oversee incident, problem, and change management processes for end-user technologies.
- Ensure high availability and reliability of user-facing systems and services.
Audit, Compliance & Security :
Technology Management :
Identity & Access Management (IAM) :
Azure & Cloud Administration :
End-User Computing & Asset Management :
Required Qualifications & Experience :
(ref : hirist.tech)
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User Support Manager • Hyderabad
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