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Customer Engineer, EcoLearn

Customer Engineer, EcoLearn

EcohPrayagraj(Allahabad), IN
4 days ago
Job description

Minimum qualifications :

  • Bachelor's degree or equivalent practical experience.
  • Familiarity with learning platforms or educational technology
  • Experience with platform engineering (e.g., Infrastructure-as-Code, automation, image management or repository management), virtual machine concepts, or container concepts.
  • Experience delivering technical presentations.

Preferred qualifications :

  • Experience working with the startup ecosystem.
  • Experience prospecting, and building and maintaining new customer relationships from scratch.
  • Provide feedback to enhance product usability.

    • About the job

    Join EcoLearn as a Customer Experience Associate and ensure learners have a seamless experience. In this role, you'll engage with users, resolve issues, and provide feedback to improve our platform, gaining exposure to educational technology and user experience enhancement.

    Responsibilities

  • Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  • Structure and execute prototyping workshops to prove out proposed architectures, developing best practices, and documenting blocking requirements for prioritization with engineering.

    • Hiring Process :

  • Resume Review
  • ENGST Exam
  • Online Assessment (OA)
  • 1-2 Interviews
  • Offer Letter

    • Each stage is evaluated by our human hiring panel for a thorough and equitable selection process.

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    Customer Engineer • Prayagraj(Allahabad), IN

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