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Sr Analyst, CRM Systems

Anicalls (Pty) Ltdchennai, India

18 hours ago

Job description

Analyzes and documents business requirements for the business area of responsibility

Responsible for delivery of (components of) IT projects via configuration and development

Proactively identifies and assists in prioritizing opportunities to streamline business and system processes.

Assures project and project teams follow company and departmental policies, procedures, and standards, including SDLC and Change control

Provides business consulting support to customers

Analyzes resolve and document system changes needed as a result of defects, enhancements, incidents, missing requirements, or other root causes

Shares industry standards / trends with customers and peers within the area of responsibility

Identifies issues and leads resolution efforts. Escalates issues appropriately

Develops and assists in the presentation of business cases and system roadmaps

Develops preliminary project budgets. Assists in monitoring and reporting on projects.

Manages day to day interactions with vendors. Work closely with vendors to complete required tasks.

Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own to meet given objectives and processes.

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System Analyst • chennai, India