Customer Solutions Architect

Why this job matters :

This is an exciting opportunity to join a global team at the forefront of technology, playing a pivotal role in delivering exceptional outcomes for our customers and for BT International. As a senior leader in solution architecture, you will be central to designing and delivering innovative, high-impact solutions for global enterprises.

You’ll bring a strong background in technology, with proven experience in pre-sales, solution design, and delivery. Drawing on this expertise, you’ll lead across multiple customer engagements, ensuring excellence in every phase—from initial conversations through to implementation. Your leadership will guide cross-functional teams to craft high-quality, deliverable solutions that meet customer expectations and drive growth for BT International.

You will act as the single point of accountability for the solution, leading engagements from initial customer conversations through sales and into delivery. Your leadership will ensure that all stakeholders—internal and external—understand the solution, its scope, and its intended outcomes.

The role demands deep expertise in solution architecture and design, especially for complex, multi-technology environments involving custom components, non-standard portfolios, and intricate delivery and service requirements. You will engage with senior stakeholders and customers as a trusted advisor, instilling confidence in BT’s ability to deliver.

As part of BT International’s Customer Solutions and Design team, you will ensure that what we sell is what we deliver—right the first time. You will be accountable for solution clarity, scope alignment, and delivery quality across the pre-sales and early delivery lifecycle, ensuring solutions are fit for purpose, commercially viable, technically sound, and executable.

A mindset of continuous learning, simplification, and innovation is essential, helping to modernize our operations and shape a better future.

At the heart of everything we do is a simple goal : ensuring every customer and partner experiences that things just work… Better on BT.

What You Will Do : Strategic Leadership

• Drive improvements in solution quality, win rates, and operational KPIs.
• Ensure governance processes and risk management standards are upheld on high-value, complex deals.
• Promote a mindset of having a strong grip on all workstreams and striving for the best outcomes for customers and the business.
• Be visible, proactive, and lead by example with a strong opinion.

Solution Design & Architecture

Sales Enablement & Support

Proposal Development & Scoping

Cross-Functional Collaboration

Market Intelligence & Competitive Analysis

Culture & Mindset

Skills and Experience Required :

Professional Experience :

Solution Design and Technical Proficiency :

Leadership and Collaboration :

Behavioral Competencies :

Role Modelling and Commitment :

Commercial Accumen :

Communication :