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Cox & Kings - Social Media & ORM Specialist

Cox & Kings - Social Media & ORM Specialist

Cox & KingsDelhi, India
10 days ago
Job description

Role are looking for a creative and proactive Social Media & ORM Specialist to manage our brands online presence, engage audiences, and protect brand reputation across digital platforms. The role involves creating & managing engaging content, driving social campaigns, monitoring conversations, and handling customer feedback to ensure a positive brand Media Management

  • Develop and implement a comprehensive social media strategy across platforms (Facebook, Instagram, Twitter / X, LinkedIn, YouTube, etc.)
  • Plan, create, and schedule engaging content (posts, stories, reels, videos, infographics, etc.)
  • Run paid social campaigns to drive engagement, leads, and brand awareness.
  • Monitor analytics, track KPIs (reach, engagement, growth, conversions), and prepare performance reports.
  • Collaborate with design, content, and marketing teams & Agency to ensure brand Reputation Management (ORM)
  • Monitor online mentions, reviews, and customer conversations across social media, review sites, forums, and blogs.
  • Respond to customer queries, complaints, and feedback in a timely and professional manner.
  • Manage brand presence on platforms like Google Reviews, Glassdoor, Trustpilot, MouthShut, etc.
  • Escalate critical feedback / issues to relevant teams and ensure closure.
  • Implement proactive ORM strategies to maintain a positive brand perception.
  • Track sentiment analysis and share insights for brand Bachelors degree in Marketing, Communications, PR, or related field.
  • 5-7 years of experience in Social Media Management and / or ORM.
  • Strong knowledge of social platforms, tools and ORM dashboards.
  • Excellent communication skills with the ability to handle sensitive conversations.
  • Creative mindset with an eye for storytelling, trends, and audience engagement.
  • Analytical skills to measure performance and optimize campaigns.
  • Crisis management experience is a Experience in influencer marketing or community management.
  • Exposure to social listening tools.
  • Basic knowledge of SEO, content marketing, or paid media.

(ref : iimjobs.com)

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Social Media • Delhi, India

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