Microsoft Dynamics 365 Retail Specialist

About the Company

PwC is committed to delivering quality services and solutions to our clients, fostering a culture of collaboration and innovation.

About the Role

The Retail Consultant for D365 Finance & Operations will work as a Functional Consultant, focusing on the MS Dynamics finance & operation module, ensuring best practices are adopted and processes are streamlined.

Responsibilities

• Work as a Functional Consultant for MS Dynamics finance & operation module
• Conduct requirement gathering
• Drive adoption of best practices in respective processes
• To be process blueprinting and FRD creation
• Solution design preparation
• Create functional design document for the custom solution i.E. functionality, report, interface, enhancements, workflow, notifications, DIXF etc
• Ensure configuration and development as per customer requirements
• Conducting UAT & training for respective processes
• Ensure Change management / training is completed i.E., resource readiness, business documentation updated (SOPs), etc.
• Create acceptance test plans & criteria along with the test data sets
• Conduct user acceptance testing
• Perform migration / upload of master data and open balances
• Conduct end user training
• Work closely with the client team under supervision of PwC project manager and monitor the daily issues on regular basis
• Work closely with L1 support team to identify the pain areas and provide solution / workaround
• Perform RCA of recurring issues and provide fix for the same
• Coordinate with the client if any change in the process, document the same, initiate the change management, effort estimation etc
• Participate in daily / weekly / monthly meeting to discuss support issues, resolutions and reporting
• Resolve any reported issues as agreed SLA
• Work on change requests assigned by the team lead
• Support development of proposals and statement of work to include drafting estimation of efforts

Qualifications

Educational Qualification : BE / B.Tech

Required Skills

Preferred Skills