Information Technology Service DeskYASH Technologies • Kannur, IN
Information Technology Service Desk
YASH Technologies • Kannur, IN
7 days ago
Job descriptionAble to understand the email flow issues internal & external End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.). Demonstrate a high level of customer relationship skills which includes email etiquette. Good Communication skills, follow up skills, Willingness to work in rotational shifts Good Communication skills follow up skills, Willingness to work in rotational shifts. Remote troubleshooting
ROLE AND RESPONSIBILITIES : -
- Primary contact point for end users via phone / Chat / self-service tickets.
- Qualify and Open tickets for remediation of events.
- Triage Tickets to respective teams.
- Regular update and follow up on tickets in the queue
- Follow up tickets till closure.
- Ability to manage a variety of technically complicated tasks effectively
- Experience in Remote support and troubleshooting skills.
- Understanding of Basics Hardware accessories / devices and peripherals
- Should be flexible for rotational shifts
- Excellent oral and written communications skills
- Exposure in practicing ITIL standards for Infrastructure management
DESIRABLE SKILLS
Create a job alert for this search
Service Desk Information Technology • Kannur, IN
Related jobs
)
)
Information Technology Service Desk Manager
Cactus Communications • Kannur, IN
CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture.You may choose to work from home in Mumbai.
however, you will be required to travel to our Andheri East offi...Show more
Last updated: 18 hours ago • Promoted • New!
Information Technology Infrastructure Specialist
R3TEK • Kannur, IN
Plan and lead end-to-end infrastructure operations and projects.Design and develop infrastructure, procedures, and best practice standards for.
Collaborate with business owners to translate core bus...Show more
Last updated: 18 hours ago • Promoted • New!
Assistant Manager Information Technology
The Leela Gandhinagar • Kannur, IN
Supports daily IT operations, manages and mentors junior staff, ensures system security / integrity, handles troubleshooting, implements policies, plans projects, and reports to senior management, re...Show more
Last updated: 17 hours ago • Promoted • New!
It Help Desk Specialist
Verdantas • Kannur, Republic Of India, IN
Join Verdantas – A Top #ENR 81 Firm,.We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team.
In this role, you’ll be the first line of support for our employees, r...Show more
Last updated: 10 hours ago • Promoted • New!
IT Service Management
ISG (Information Services Group) • Kannur, IN
Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more
Last updated: 6 days ago • Promoted
Manager It Infrastructure & End-User Services
Verdantas • Kannur, Republic Of India, IN
Join Verdantas – A Top #ENR 81 Firm!.We are seeking a highly skilled and strategic manager of IT infrastructure & end-user services to lead and oversee our critical technology service pillars.This ...Show more
Last updated: 10 hours ago • Promoted • New!
Information Technology Service Management Specialist
Trigent Software - Professional Services • Kannur, IN
Technical Support Engineer - Service Management.In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behavi...Show more
Last updated: 17 hours ago • Promoted • New!
Information Technology Engineer
Razorpay • Kannur, IN
We are looking for an IT Engineer to maintain, upgrade and manage our software, hardware and networks.You will be responsible for supporting and maintaining Client operating systems - Mac, Windows....Show more
Last updated: 17 hours ago • Promoted • New!
Information Technology Intern 12 weeks (Unpaid)
Acutis Diagnostics • Kannur, IN
Technology Intern – Service Desk (Unpaid, 12 Weeks).Schedule : Monday–Friday, 9 : 00 AM – 6 : 00 PM EST.Acutis Diagnostics is a growing clinical laboratory based in Hicksville, NY.We take pride in deliv...Show more
Last updated: 7 days ago • Promoted
Senior Information Technology Manager
Abans Finserv • Kannur, IN
Headquartered in Mumbai, the company.Indian and global markets, serving institutional, corporate,and retail clients.As part of the larger Abans Group, the company continues to expand its footprint ...Show more
Last updated: 17 hours ago • Promoted • New!
Information Technology Executive
alt.f coworking • Kannur, IN
To support the IT network infra for 10+ Co-working Centers across Delhi NCR.Provide Level-1 support and troubleshooting to resolve issues pertaining to all IT.
Troubleshooting, diagnosing and findin...Show more
Last updated: 17 hours ago • Promoted • New!
Information Technology Risk Manager
National Payments Corporation Of India (NPCI) • Kannur, IN
We are looking for Operational IT Risk professional who have good experience into IT Risk.Mode of Operation : work from office.
Education : Engineering Background (BE / BTech into computer or equivalent...Show more
Last updated: 17 hours ago • Promoted • New!
Service Desk Specialist
CBTS • Kannur, IN
Job Title : Service Desk Agent Level 2.The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents.
This role requires problem-solving expe...Show more
Last updated: 17 hours ago • Promoted • New!
Service Desk Lead
Relevance Lab • Kannur, IN
The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively....Show more
Last updated: 17 hours ago • Promoted • New!
Manager IT Infrastructure & End-User Services
Verdantas • Kannur, IN
Join Verdantas – A Top #ENR 81 Firm!.We are seeking a highly skilled and strategic manager of IT infrastructure & end-user services to lead and oversee our critical technology service pillars.This ...Show more
Last updated: 17 hours ago • Promoted • New!
IT Help Desk Specialist
Verdantas • Kannur, IN
Join Verdantas – A Top #ENR 81 Firm,.We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team.
In this role, you’ll be the first line of support for our employees, r...Show more
Last updated: 17 hours ago • Promoted • New!
Senior Service Desk Analyst
The HIRD • Kannur, IN
Job Description : Escalation Help Desk Expert (Domestic Voice Process).Hiring Type : Fresh / Bulk Hiring.Joining : Immediate Joiners Preferred.
We are looking for experienced and customer-focused Escal...Show more
Last updated: 17 hours ago • Promoted • New!
Delivery Head
TRUGlobal • Kannur, IN
Job Title : Delivery Head – IT Infrastructure Services.IT Infrastructure Delivery, P&L Management, and Client Engagement.
Delivery Head (IT Infrastructure).IT infrastructure services (Cloud, Data Cen...Show more
Last updated: 30+ days ago • Promoted