Customer Service Specialist [Apply in 3 Minutes]

Dear Candidate,

Please find the below JD for your reference.

Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a

professional manner.

• To manage non voice tasks, like working on mail, secure messages and manual letters.
• To demonstrate an all-round knowledge of the company’s products
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Contributes to team effort by accomplishing related results as needed.
• To ensure the timely communication of information to colleagues and line management
• To maintain timelines and work as expected to fill and complete tasks
• Adherence to legislative regulatory and compliance standards.
• 100% attendance on all the company’s mandated trainings.
• Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
• To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within

any specified timescales.

health and safety issue, a breach of policies etc..