Area Manager - Credit Operations

Credit-Operations Manager will ensure process adherence, quality checks in lines with credit policy, and compliance, acting as a bridge between Credit and Operations teams to ensure seamless loan processing.

Core Responsibilities :

• End-to-End Credit Operations Oversight with thorough knowledge of credit policy and process.
• Supervise and manage the login of loan applications, ensuring all documents are in place as per policy guidelines including KYC.
• Ensuring gating rejections in line with credit policy and close monitoring on login quality.
• Ensuring timely initiation of internal reports and checks as mandated by credit policy.
• Oversee the CAM (Credit Appraisal Memo) preparation ensuring completeness and accuracy before submission to credit approvers, ensuring that key ratios are in lines with credit policy.
• Conduct final review of loan files before disbursement, ensuring all documents are in place and compliant with internal and regulatory guidelines.
• Review disbursement dockets and hand them over to the Operations team for final disbursement and payment processing.
• Ensure adherence to policies and SOPs across all credit-operations processes.
• Identify and rectify process gaps to enhance efficiency and accuracy.
• Manage and resolve queries from the Hind-Sighting Team and Internal Audit, implementing corrective actions as required.
• Ensure compliance with regulatory requirements and internal controls.
• Work on Loan Origination System (LOS) and Finnone for loan processing.
• Familiarity with SFDC (Salesforce) and MS-Excel is an added advantage for tracking and reporting.
• Support digital initiatives to streamline credit-operations processes and improve efficiency.
• Manage a team of Credit Processing Associates (CPAs) across branches in the assigned region.
• Ensure regular training and upskilling of CPAs to enhance process knowledge and efficiency.
• Conduct periodic performance reviews and ensure team adherence to KPIs.
• Foster collaboration between Credit, Sales, and Operations teams to ensure smooth loan processing.

Key Performance Indicators (KPIs) :

Skills Required

Payment Processing, Salesforce, Lms, Compliance, Penetration, Credit Operations