Lead Generation
Pinq PolkaFaridabad, Haryana, India1 day ago
Job descriptionEngaging with customers who have visited or shown interest on the website Address customer queries related to products, orders, and deliveries professionally. Upsell and cross-sell suitable products or add-ons to increase order value and customer satisfaction. Record and update orders and upsells accurately in Shopify. Maintain complete and accurate call and order records in CRM systems. Coordinate with internal departments for order fulfillment and issue resolution. Achieve monthly revenue targets through effective upselling (no call targets). Ensure all communication reflects the brand tone and customer-first approach.
Company Description
At PINQ, we believe that every woman deserves to feel confident, comfortable, and empowered every single day. We provide high-quality products that address both women's hygiene and fashion needs, helping them navigate each day with assurance and poise. Our mission is very simple : to set the foundation for women's empowerment and provide solutions that help women reach their full potential.
Role Description
- Make outbound calls to customers for :
- Order confirmations (COD, prepaid, and RTO orders)
Collecting customer feedback and post-purchase experience
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Lead Generation • Faridabad, Haryana, India
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