Appian Support Engineer

We are seeking a skilled and proactive Appian Support Engineer to join our team. The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical Appian-based applications. This includes providing L2 / L3 support , performing root cause analysis , managing environmental maintenance , and collaborating with development teams to deliver seamless user experiences.

Key Responsibilities :

Provide L2 / L3 support for Appian BPM applications, including incident resolution , root cause analysis , and performance tuning .

Monitor application health , identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools.

Collaborate with development and DevOps teams to deploy patches, upgrades, and new releases .

Manage and maintain multiple Appian environments (Development, Testing, UAT, Production), including version upgrades and hotfix installations .

Create and maintain detailed support documentation , runbooks , and knowledge base articles to aid in efficient issue resolution.

Work closely with Appian Global Support and vendors for platform-level troubleshooting and enhancements.

Participate in on-call rotations and ensure timely resolution of critical incidents .

Ensure adherence to SLAs , security compliance , and change management processes .

Provide technical guidance to internal teams on Appian architecture , deployment processes , and best practices .

Required Skills & Qualifications :

3+ years of hands-on experience supporting or developing applications on the Appian BPM platform .

Strong understanding of Appian architecture, components , and deployment pipelines .

Experience with Appian 21.x or later versions.

Proficiency in troubleshooting SAIL interfaces , process models , and Appian integrations .

Experience with Appian DevOps tools such as Jenkins , Git , or Automated Deployment Manager (ADM) .

Working knowledge of SQL , REST APIs , and web services integration .

Exposure to monitoring tools like Splunk , AppDynamics , or Dynatrace .

Strong communication , analytical , and problem-solving abilities.

Desired Skills :

Appian Certified Associate Developer or higher certification.

Experience working in Agile / Scrum environments.

Exposure to cloud platforms such as AWS or Azure , and containerization technologies like Docker or Kubernetes .

Familiarity with ITIL practices and ticketing tools (e.g., ServiceNow , JIRA ).