Eucs_tools_sccm (End User Computing)

TCS Hiring !!!

Role : EUCS_TOOLS_SCCM (End User Computing)

Exp : 4-8 Years

Location : Kolkata

JD

Must-Have

• At least 4 years of previous IT End User Support
• Proficient in English communication and should have experience supporting end users remotely through remote connecting tool
• Should have expertise in Windows, Macbooks and associate’s tools like Intune, Jamf, Bonger, ‘Team Viewer’, TANIUM etc.
• Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely
• Work experience in ITSM ticketing tool like Cherwell, tracking and closure
• Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling
• Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset
• Exposure in remote connecting tool, Application packaging
• L2 Level Desktop Troubleshooting Experience on Hardware and Software
• Strong knowledge of Microsoft based operating systems (Windows 10, 11)
• Microsoft based Office 365 applications, Macbooks
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
• Look out for areas of improvement to help enhance user experience from desktop support perspective
• Should be flexible to work in any shifts / Weekends
• Knowledge on Customer satisfaction and handing customer experience
• Should have experience in installing approved software remotely

Good-to-Have