Field Sales Executive

Company Description

Zuvy, a product of BBV EDUP company, is an innovative SaaS platform built to empower India's small and medium enterprises (SMEs) with AI-driven tools, regional language support, and a human-tech hybrid model for adoption. With features spanning advertising, CRM, inventory, payments, analytics, and logistics, Zuvy offers a unified ecosystem for merchants, agents, and customers. Designed for affordability and scale, Zuvy aims to serve over 5 million SMEs during its first expansion phase across 625 cities. Our mission is to enable local merchants to grow digitally with accessible, voice-first solutions and incentives for field adoption.

Role Description

This is a full-time on-site role for a Field Specialist located in Prayagraj. The Field Specialist will be responsible for engaging with local merchants to provide on-site support, training, and CRM assistance, ensuring smooth product adoption. Tasks will also include troubleshooting issues, gathering customer feedback, and promoting overall satisfaction through excellent communication and customer service. The role requires regular interactions with merchants to support their operational needs and encourage digital tools integration.

Qualifications

• Strong Communication and Customer Service skills to effectively engage with merchants and resolve inquiries
• Proficiency in Troubleshooting and Analytical Skills to identify and address challenges faced by users
• Experience in providing Training and onboarding support to end-users
• Ability to work independently and manage on-site tasks efficiently
• Familiarity with SaaS tools or SME environments is a plus
• Bachelor's degree in any relevant field is preferred

Skills Required

Analytical Skills, Troubleshooting, Customer Service