Quality Analyst (Customer Service Voice)

Role Description

This is a full-time on-site role for a Quality Analyst (Customer Service Voice) at Galleon Consultants in Hyderabad. The role involves conducting quality control assessments, Call Calibration, Call Audits, implementing quality assurance measures, and managing the overall quality of customer service voice processes on a day-to-day basis.

Qualifications

Analytical Skills, Quality Control, and Quality Management

Communication and Quality Assurance skills

Strong attention to detail and ability to analyze data effectively

Experience in quality analysis and process improvement

Knowledge of customer service best practices

Ability to work well in a team and collaborate effectively

Bachelor's degree in a related field or equivalent work experience,

Skills Required

Quality Analyst, Quality Assurance, Quality Control, Customer Service Voice