Senior Quality & Training Manager, Malaysia

About Concentrix Concentrix, is a technology-enabled global business services company (Nasdaq listed : CNXC) specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals : automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more.

Job Location : - Kl, Malaysia

Job Role : - Sr. Manager, Training & Quality

Job Description

• Responsible for managing team of QMs & Training Managers
• Frond end client meetings and reviews
• Ensure Top 2 boxes on Client VOC
• Data analysis and making designated reports / decks
• Client & stakeholder management
• Communication to heighten awareness and focusing on importance of positive customer experience
• Making recommendations and driving improvement
• Ensuring that internal policies, procedures, and compliance regulations are being followed
• Drive CNX digital training strategy
• Focus on Speed to readiness of New Hires

Additional Job Description