Job Title : ServiceNow Strategic Portfolio Management (SPM) Specialist
Job Type : Remote (US Shift : 2 PM to 11 PM)
Experience : 7+ years
Job Summary :
We're seeking an experienced ServiceNow SPM expert to configure and customize ServiceNow applications for Strategic Portfolio Management. The ideal candidate will have hands-on experience in implementing and managing SPM modules, including Project & Portfolio Management, Demand Management, and Resource Planning.
Key Responsibilities :
- Configure and customize ServiceNow SPM applications to meet business requirements
- Implement and manage Project & Portfolio Management, Demand Management, and Resource Planning modules
- Develop and maintain SPM workflows, dashboards, and reports
- Collaborate with stakeholders to define business requirements and prioritize projects
- Provide training and support to end-users on SPM best practices
- Analyze and optimize SPM processes to improve efficiency and effectiveness
Required Skills & Experience :
7+ years of experience in ServiceNow implementation and configurationHands-on experience with ServiceNow SPM moduleStrong knowledge of Project & Portfolio Management, Demand Management, and Resource PlanningExperience with ServiceNow workflow development and customizationStrong analytical and problem-solving skillsExcellent communication and stakeholder management skillsPreferred Qualifications :
ServiceNow certifications (e.g., Certified Application Specialist or Certified Implementation Specialist)Experience with Agile methodologies and IT service management best practicesKnowledge of ITIL framework