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Banking Associate
Banking AssociateThe HIRD • Ahmedabad, IN
No longer accepting applications
Banking Associate

Banking Associate

The HIRD • Ahmedabad, IN
1 day ago
Job description

We require people who are freshers with excellent communication and writing skills

  • Handle inbound voice calls and emails from B2B clients regarding HR outsourcing services, payroll, benefits, and employee records.
  • Provide accurate, real-time solutions while ensuring a high standard of professionalism and customer service.
  • Maintain detailed records of customer interactions in internal systems.
  • Escalate complex issues to relevant teams and follow up to ensure timely resolution.
  • Adhere to service metrics such as AHT, CSAT, and FCR.
  • Stay updated through regular training on process changes and client requirements.
  • Collaborate with team members to ensure seamless service delivery.
  • Work effectively in a UK shift environment, managing high call volumes and multitasking across systems.

For further details :

Contact : 9893012237

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Associate Banking • Ahmedabad, IN