Customer Service Representative

The HelloWorld • kozhikode, kerala, in

1 day ago

Job description

Job Description :

Role : Customer Service Intern

We are seeking a dedicated, detail-oriented, and customer-focused individual to join our team as a Customer Support Intern . The ideal candidate will be the primary point of contact for customers, ensuring a positive experience by providing exceptional service and resolving issues in a timely manner. This role requires strong communication, problem-solving skills, and a customer-first mindset.

Key Responsibilities :

Customer Interaction :

Respond to customer inquiries via Phone, Email, Chat, Social Media Platforms in a timely and professional manner.
Handle complaints, provide appropriate solutions, and follow up to ensure resolution.

Problem Resolution :

Identify and effectively resolve customer issues, escalating complex cases as needed.

Collaborate with internal departments to resolve customer concerns efficiently.

Product & Service Knowledge :

Maintain a deep understanding of the company’s products, services, and policies.

Maintain accurate customer records for future reference and analysis.

Feedback & Improvement :

Gather customer feedback and share insights to improve processes and enhance customer experience.

Meet or exceed all Productivity, Quality & Time management goals set.

Maintain a professional approach at all times

Demonstrate an appropriate sense of urgency in resolving customer issues

Qualifications :

Education : Graduate

Experience : Maximum 1 year of experience in customer service or a related role preferred. Freshers can also apply.

Skills :

Strong verbal and written communication skills.

Excellent problem-solving and conflict-resolution abilities.

Proficiency in any CRM software and Microsoft Office Suite preferred.

Ability to handle multiple tasks and prioritize effectively.

Multilingual (English & Hindi Proficiency is a must)

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Customer Service Representative • kozhikode, kerala, in