Voice Network Engineer

Job Summary :

We are seeking a skilled Network Engineer – Voice with 5 to 8 years of hands-on experience in enterprise voice and collaboration technologies. The ideal candidate will be responsible for the design, implementation, support, and optimization of unified communication solutions across platforms including MS Teams, WebEx Calling, Zoom, RingCentral, and Cisco voice infrastructure.

You will work closely with cross-functional teams to deliver a seamless collaboration experience and support day-to-day operations in a dynamic environment.

Key Responsibilities :

Deploy, configure, and support enterprise voice and video solutions across platforms like :

MS Teams (Voice / Calling)

WebEx Calling

WebEx Contact Center

WebEx DI

Zoom

RingCentral

Manage and maintain Cisco voice infrastructure including :

Cisco Unified Communications Manager (CUCM)

Cisco HCS

Cisco SBCs (Session Border Controllers)

Cisco UC On-Prem

Participate in planning and executing voice migration or integration projects.

Ensure high availability and performance of voice systems through proactive monitoring and tuning.

Troubleshoot and resolve voice-related incidents and service requests.

Collaborate with networking, security, and desktop teams to ensure voice services are integrated and secured properly.

Maintain accurate documentation of configurations, changes, and processes.

Support compliance and audit requirements related to voice infrastructure.

Work with vendors and service providers for issue resolution and service improvements.

Required Skills & Qualifications :

4 to 6 years of experience in enterprise voice engineering roles.

Hands-on experience with MS Teams Voice, WebEx, Zoom, and RingCentral.

In-depth knowledge of Cisco UC solutions including CUCM, HCS, SBC, and on-prem deployments.

Experience with SIP, VoIP, QoS, and network protocols.

Familiarity with voice gateways, SBCs, and cloud-based calling solutions.

Strong troubleshooting and analytical skills.

Excellent communication and documentation skills.