Project Officer

Position : Project Officer

Department : Project ( Client Facing / Customer Cordination)

Role & responsibilities

• Must be fully involved in assigned IT Projects to coordinate with teams as required and complete the projects or tasks to the best of my ability. Must have a good command over spoken and written English communications.
• I'd like for you to understand client requirements and communicate them to Project development teams according to company policies and procedures using the tools provided.
• Defining proper ERP implementation roles, tasks, and responsibilities for the internal team and updating the records using the internal company tools provided.
• Should be responsible for successfully initiating, planning, executing, monitoring and controlling end-to-end processes. Keep all the team members appraised in time. Any client Change request is properly discussed with Project Managers and Directors in time through communication channels.
• Well-versed with Basic domain knowledge to understand business requirements and Functionality.
• Ability to perform Project Planning and meeting Scheduling, manage tasks, manage meetings with clients, and coordinate project resources to meet objectives and timelines using in-house software tools.
• Responsible for actively planning weekly meetings and reports, sending to clients, and participating in the client's Team meeting to discuss usage reports, critical path items, and pending tasks as per company formats and ensure it is fully understood. These meetings prevent a potential legal claim in the future and hence meeting minutes must be recorded to the highest standards. Any issues are to be escalated to senior management immediately.
• Knowledge of one or more programming languages is preferred, Knowledge of Architecture frameworks and design principles will be an added advantage to support the projects.
• Responsible to investigate and Identify Bugs raised by clients to ensure the same is communicated to developers and senior management promptly and a resolution is arrived to ensure clients satisfaction achieved.
• Responsible for preparing Module training material, help material and automated software training materials to the highest standards by coordinating with the relevant team. Published to users after senior management approval.
• Raise any new feature request from clients for new Module development to Senior management to ensure that the JiBe ERP remains competitive and performs to the latest requirements.
• Handle client's communications constructively and effectively to defend JiBe at all times.
• The ability to innovate, discuss ideas and problem-solving is highly preferred without taking undue risks.
• To maintain the confidentiality of the clients, client's data, JiBe Policies and procedures, Software logic, plans, all details and codes from being shared with any party without proper approval from JiBe senior management.
• To Update Blueprint Server data to the latest data with team support before New Client Induction.
• To always comply with company requirements, be ready to travel and be transferred to on-site locations when required by the company.
• To attend meetings on time and dress professionally, maintain Professional ethics, etiquette and courtesy at all times.

Preferred candidate profile :

Additional qualifications :